Service Designer
Herndon, VA
Full Time
GSA
Experienced
Location: Remote
About the company:
At VivSoft, we aim to solve complex federal problems using emerging and open technologies in a collaborative and rewarding environment. VivSoft is a diverse team of strategists, engineers, designers, and creators experienced in building high performance effective softwares, with impactful organizational design and organizational dynamics for software delivery. We build secure Software Factories based on DoD reference designs and NIST Frameworks for Cloud and DevSecOps. These factories deliver AI/ML Applications, Data Science Platforms, Blockchain and Microservices for DoD, Healthcare and Civilian Agencies
Responsibilities
Qualifications
Benefits:
About the company:
At VivSoft, we aim to solve complex federal problems using emerging and open technologies in a collaborative and rewarding environment. VivSoft is a diverse team of strategists, engineers, designers, and creators experienced in building high performance effective softwares, with impactful organizational design and organizational dynamics for software delivery. We build secure Software Factories based on DoD reference designs and NIST Frameworks for Cloud and DevSecOps. These factories deliver AI/ML Applications, Data Science Platforms, Blockchain and Microservices for DoD, Healthcare and Civilian Agencies
Responsibilities
- Design and implement complex service design systems across multiple touchpoints, connecting user needs to customer’s procurement systems requirement.
- Conduct and synthesize user research data to generate meaningful insights, identify behavioral patterns, and optimize user flows.
- Develop user flows, customer journeys, system maps, and service specifications to enhance the user experience across digital platforms.
- Create and evaluate low-fidelity prototypes to validate ideas before implementation and collaborate with technical teams for input.
- Partner with visual designers to enhance design quality, improve user experience, and ensure a cohesive final product.
- Facilitate workshops and design sprints, bringing relevant stakeholders together to align on user goals and establish common objectives.
- Collaborate with design leads, product owners, and leadership to align on product strategy and the development roadmap.
Qualifications
- Minimum of 5 years of experience in service design, user experience design, or related fields, with a strong background in designing complex, multi-touchpoint service systems.
- Bachelor’s degree in service design, business design, or a related design discipline.
- 7+ years of combined experience in service design, customer experience (CX), and user experience (UX).
- Proficiency in both quantitative and qualitative user analysis techniques, including web analytics to assess user behaviors and optimize experiences.
- Expertise in user-centered design processes, journey mapping, service ideation, and specification.
- Ability to communicate effectively across different audiences, with skills in storytelling and public speaking for presenting design concepts to stakeholders.
- Strong skills in structuring and visualizing journey maps, service ideation, concept communication, and specification, as well as visual and interaction design.
- Familiarity with agile approaches and techniques, and ability to facilitate design sprints and collaborative workshops.
- Detail-oriented with strong organizational skills and an understanding of technology's impact on design deliverables.
- Prior portfolio demonstrating design solutions, strategic approaches, and impactful service design projects.
Benefits:
- Comprehensive Medical, Dental, and Visions Plans (Healthcare benefits are 100% employer-paid for employees only)
- Life Insurance
- Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
- 401K Retirement Plan with employer match
- Professional Development Training Reimbursement
- Flexible/remote work schedules
Apply for this position
Required*